Effective Date: November 29, 2025
1. Introduction
Lumoscode (“we”, “our”, “us”) operates https://lumoscode.com and provides technology, DevOps, IT services, cloud solutions, automation, and SaaS tools.
This Privacy Policy explains how we collect, use, store, and protect your information. Our approach is simple, trustworthy, and technical-professional. By using our website or services, you agree to this Policy.
2. Information We Collect
2.1 Personal Data You Provide
We collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name and role
- Project, technical, or service-related details
- Messages sent through contact forms, email, or support channels
2.2 Automatically Collected Data
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring and exit URLs
- Cookies and tracking identifiers
3. How We Use Your Information
- Communication: respond to inquiries, provide updates, send service alerts, and offer customer support.
- Service Delivery: process orders, deliver projects, authenticate accounts, and manage subscriptions.
- Analytics & Improvement: monitor performance, analyze traffic, optimize user experience, and enhance security.
- Marketing (Non-Spam): send relevant updates, newsletters, and service-related promotions. You may opt out anytime.
4. Legal Basis for Processing
We process personal data under the following legal bases (for GDPR compliance):
- Consent: when you subscribe or request communication.
- Contractual necessity: when processing is required to deliver purchased services.
- Legitimate interests: improving security, performance, and user experience.
- Legal obligations: compliance with tax, accounting, and regulatory requirements.
5. Cookies & Tracking Technologies
We use cookies, analytics scripts, and tracking pixels to understand usage patterns and improve our services. You may control cookies via your browser settings. Disabling cookies may affect site functionality.
6. Third-Party Sharing & Tools
We do not sell personal information. We only share data with trusted third parties necessary for operations:
6.1 Analytics
- Google Analytics
- Meta Pixel (if enabled)
- Other traffic analysis tools
6.2 Hosting
Our website and infrastructure are hosted on secure third-party cloud platforms that follow strong security standards.
7. Data Storage & Security
We use industry-standard security measures including encryption, access controls, firewalls, and regular audits. While no system is 100% secure, we actively work to protect your information from unauthorized access.
8. User Rights
8.1 GDPR Rights (EU/EEA Users)
- Right to access your data
- Right to correction
- Right to deletion (“Right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
8.2 CCPA Rights (California Users)
- Right to know what personal data is collected
- Right to request deletion
- Right to opt out of data sale (we do not sell data)
- Right to non-discrimination for exercising privacy rights
9. Data Retention
We retain personal data only as long as necessary for service delivery, legal compliance, business needs, or until you request deletion (where applicable).
10. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect information from children. If we learn of accidental collection, we will delete it promptly.
11. Links to External Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing personal information.
12. Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Effective Date.” Continued use of our Services means you accept the updated Policy.
13. Contact Information
If you have questions or requests related to privacy, contact us at:
Email: info@lumoscode.com